PROCESSING YOUR ORDER:

  • Pacific Beads requires 48 hours for orders to be processed.
  • Orders place on Friday will be process the following Monday (Orders place at 4:00pm on Friday will be processed at 4:00pm on the following Monday) Holidays, Saturdays and Sundays are not business days. We observe all federal holidays.
  • Orders made by phone should allow up to 48 hours for processing.
  • Orders requesting In Store Free Pickup should allow 48 hours for processing.
  • “Order completed” notification occurs only when your order has been shipped. You will receive this notification via email provided.
  • Orders are shipped by  USPS or UPS. A physical address is required for shipment.

SHIPPING YOUR ORDER:

  • A physical address is required for shipment.

EXPECTED DELIVERY:

  • USPS and UPS delivery can take up to 6 business days.
  • Alaska, Hawaii, and Puerto Rico can take up to 10-15 Business Days after order processing.

LOST SHIPMENTS:

  • UPS requires a package to be missing for 7 calendar days for domestic deliveries and 11-16 days for Alaska, Hawaii and Puerto Rico, before it can be declared lost.