Policies and FAQ
Facebook & Instagram Livestream Sales
| DO I HAVE TO CONNECT TO FACEBOOK MESSENGER TO SHOP? |
WHY ISN'T THIS DISCOUNT CODE WORKING? |
| If you are using a Facebook or Instagram account, yes. By linking the registered CommentSold account to your social media account, you receive automated notifications when you claim or are waitlisted for an item on our Livestream. |
Check the following criteria to apply your discount correctly: 1. Are you inputting the discount at checkout, in all capital letters and no spaces? 2. Is the discount code for website purchases or live-stream purchases? 3. Is there a minimum purchase for the discount? Note: If you were not able to apply a discount to an order, please contact us during a live-stream or email at info@pacificbeads.com. |
| I CANNOT CLAIM ITEMS FAST ENOUGH IN THE CHAT. | CAN I PICKUP IN-STORE? |
| It is important to note that there is an inherent 15 second delay between what we record and what all viewers see on their screen. As a result, it can be difficult to perfectly line up items and item numbers. Regardless, all viewers should be seeing the same items and item numbers at the same time. To counteract any buffering, check the strength of your internet connection. | Yes. We offer in-store pickup for live-streams. But, our system still requires an address to complete the purchase. Simply input your shipping information and click in-store pickup. |
| WHY WERE ITEMS WERE TAKEN OUT OF MY CART? | |
| Pacific Beads uses an automated system to track who claims what items first. During Facebook live-streams, customers who claim items prior to the host showing them can have items removed out of their cart automatically by the system. This ensures that all watchers have equal chance of claiming a live sale item. |
Orders and Shipping
| WILL YOU SHIP TO MY ADDRESS? |
I HAVE NOT RECEIVED AN EMAIL THAT MY ORDER HAS SHIPPED OR IS READY FOR PICKUP. |
| We ship nationally at competitive rates. Please inquire us at info@pacificbeads.com if you are an international customer. | Please call, email, or message our social media to get an update of your order. Please notify our staff that you did not receive a notification email. |
| HOW DO I TRACK MY ORDER? |
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| Once an order has been fulfilled and shipped out, you will receive an automated email with a tracking number. |
Returns and Exchanges
| WHAT IS THE RETURN POLICY? |
WHAT IF MY ORDER IS DAMAGED OR INCORRECT UPON ARRIVAL? |
| We do not except returns. However, this policy does not apply to damaged orders. | Upon your package's arrival, inspect it for defects, damage, and correctness in conjunction with the shipping slip. If there are any issues, please contact us at info@pacificbeads.com, or via phone call or social media messenger. |
| CAN I EXCHANGE AN ITEM? | |
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Please contact info@pacificbeads.com to request a return. Once the return is accepted, a purchase for the replacement item can be made. For in-store exchanges, please come into Pacific Beads with the item and order slip. |