PACIFIC BEADS POLICIES & FAQ

Facebook Live-streams

DO I HAVE TO CONNECT TO FACEBOOK MESSENGER?

Yes. By linking the registered CommentSold account to your Facebook account and Facebook Messenger, you receive automated notifications when you claim or are waitlisted for an item. 

WHAT IS THE 12 HOUR FREE SHIPPING POLICY?

Due to the high frequency of customers ordering via live-stream and receiving the 12 hour free shipping, we revoked this discount as of Monday, July 17th 2020.

During Facebook live-streams, we no longer offer 12 hour free shipping after the first transaction. Until further notice, all shipping fees will be applied to live-stream orders, unless you are an in-store pickup. 

I CANNOT CLAIM ITEMS FAST ENOUGH IN THE CHAT

It is important to note that there is an inherent 15 second delay between what we record and what all viewers see on their screen. As a result, it can be difficult to perfectly line up items and item numbers. Regardless, all viewers should be seeing the same items and item numbers at the same time. To counteract any buffering, check the strength of your internet connection. 

WHAT IS THE 10% OFF DISCOUNT?

For live-stream purchases only, receive 10% off your entire order with code DISCOUNT845

To be applicable, use code at checkout before 8:45PM PST (Pacific Standard Time) on the day of a live-stream, except Friday. The discount is reactivated for every live-stream, so that it can only be applied from 4:30-8:45PM PST, during a live-stream and 15 minutes after.

CAN I PICKUP IN-STORE?

Yes. We offer in-store pickup for live-streams. But, our system still requires an address to complete the purchase. Simply input your shipping information and click in-store pickup.

Orders and Shipping

DO YOU SHIP INTERNATIONALLY?

Yes, we offer worldwide shipping.

HOW DO I TRACK MY ORDER?

Once an order has been fulfilled and shipped out, you will receive an automated email with a tracking number.

I HAVE NOT RECEIVED AN EMAIL THAT MY ORDER HAS SHIPPED OR IS READY FOR PICKUP

This is an issue that has arise a handful of times, and we are aware of its inconvenience.

Please contact info@pacificbeads.com or message our social media to get an update of your order. Please notify our staff that you did not receive a notification email.

Returns and Exchanges

WHAT IS THE RETURN POLICY?

Pacific Beads upholds a 7 day return policy, in which customers have 7 days after the purchase to return the item(s). To be eligible for a return, the item(s) must be in the condition received in, without damage. Item must have original packaging and tags. Lastly, the receipt and/or proof of purchase is necessary.

Please contact info@pacificbeads.com to begin a return.

Once a return is approved, payment will be automatically refund to the account in which it was charged. This process may take multiple business days.

CAN I EXCHANGE AN ITEM?

Yes, exchanges can be made via return shipping or in-store. Please contact info@pacificbeads.com to request a return. Once the return is accepted, a purchase for the replacement item can be made. For in-store exchanges, please come into Pacific Beads with the item and order slip.

WHAT IF MY ORDER IS DAMAGED OR INCORRECT UPON ARRIVAL?

Upon your package's arrival, inspect it for defects, damage, and correctness in conjunction with the shipping slip. 

If there are any issues, please contact us at  info@pacificbeads.com, or via Facebook.

WHAT ARE THE NON-REFUNDABLE ITEMS?

We do not accept returns on gift cards or sale items.