PACIFIC BEADS POLICIES & FAQ
Facebook & Instagram Livestream Sales
DO I HAVE TO CONNECT TO FACEBOOK MESSENGER?
If you are using your Facebook account, yes. By linking the registered CommentSold account to your Facebook account and Facebook Messenger, you receive automated notifications when you claim or are waitlisted for an item.
WHY WERE ITEMS WERE TAKEN OUT OF MY CART?
Pacific Beads uses an automated system to track who claims what items first. During Facebook live-streams, customers who claim items prior to the host showing them can have items removed out of their cart automatically by the system. This ensures that all watchers have equal chance of claiming a live sale item.
I CANNOT CLAIM ITEMS FAST ENOUGH IN THE CHAT
It is important to note that there is an inherent 15 second delay between what we record and what all viewers see on their screen. As a result, it can be difficult to perfectly line up items and item numbers. Regardless, all viewers should be seeing the same items and item numbers at the same time. To counteract any buffering, check the strength of your internet connection
WHY ISN'T THIS DISCOUNT CODE WORKING?
Check the following criteria to apply your discount correctly:
1. Are you inputting the discount at checkout, in all capital letters and no spaces?
2. Is the discount code for website purchases or live-stream purchases?
3. Is there a minimum purchase for the discount? Several of our coupons offered during Facebook live-streams have a minimum of $75 in purchases, but not all
Note: If you were not able to apply a discount to an order, please contact us during a live-stream or email at email@example.com
CAN I PICKUP IN-STORE?
Yes. We offer in-store pickup for live-streams. But, our system still requires an address to complete the purchase. Simply input your shipping information and click in-store pickup.
Orders and Shipping
DO YOU SHIP INTERNATIONALLY?
Yes, we offer worldwide shipping.
HOW DO I TRACK MY ORDER?
Once an order has been fulfilled and shipped out, you will receive an automated email with a tracking number.
I HAVE NOT RECEIVED AN EMAIL THAT MY ORDER HAS SHIPPED OR IS READY FOR PICKUP
This is an issue that has arise a handful of times, and we are aware of its inconvenience.Please contact firstname.lastname@example.org or message our social media to get an update of your order. Please notify our staff that you did not receive a notification email.
Returns and Exchanges
WHAT IS THE RETURN POLICY?
Pacific Beads upholds a 7 day return policy, in which customers have 7 days after the purchase to return the item(s). To be eligible for a return, the item(s) must be in the condition received in, without damage. Item must have original packaging and tags. Lastly, the receipt and/or proof of purchase is necessary.
Please contact email@example.com to begin a return.
Once a return is approved, payment will be automatically refund to the account in which it was charged. This process may take multiple business days.
CAN I EXCHANGE AN ITEM?
Yes, exchanges can be made via return shipping or in-store. Please contact firstname.lastname@example.org to request a return. Once the return is accepted, a purchase for the replacement item can be made. For in-store exchanges, please come into Pacific Beads with the item and order slip.
WHAT IF MY ORDER IS DAMAGED OR INCORRECT UPON ARRIVAL?
Upon your package's arrival, inspect it for defects, damage, and correctness in conjunction with the shipping slip.
If there are any issues, please contact us at email@example.com, or via Facebook.
WHAT ARE THE NON-REFUNDABLE ITEMS?
We do not accept returns on gift cards or sale items.